感谢您选择我们的服务！为了保障您的权益并提供透明的使用规则，我们制定了以下退款与收费政策：

免费试用期

• 我们提供7天免费试用服务，您可在试用期内充分体验产品功能。
• 在试用期结束前，若您不希望继续使用，请务必取消订阅，否则系统将按照实际使用情况收取费用。

退款与收费规则

1. 免费试用后的收费规则：
   • 超过7天免费试用期后，系统将默认您选择继续使用服务，并根据实际使用天数按比例收费。
   • 收费标准：按您订购的套餐价格除以月度天数（或其他适用周期）计算单日费用，并乘以实际使用天数。
2. 退款政策：
   • 如果您因特殊原因未能继续使用服务（如技术问题导致无法使用），您可在购买后7天内申请退款。
   • 超过试用期的用户如需退款，将扣除试用期结束后已使用的服务费用，剩余款项将在7个工作日内退回原支付账户。

不支持退款的情况

• 超过试用期且使用天数超过订购周期一半的订单；
• 因个人原因（如误操作、忘记取消订阅）申请退款的情况；
• 违反使用政策的用户（如滥用或恶意操作）。

退款流程

1. 请通过邮件发送退款申请至：[email protected]，并提供以下信息：
   • 订单号
   • 退款原因
   • 使用记录或相关凭证（如服务故障截图）
2. 客服团队将在3个工作日内审核并与您联系。
3. 审核通过后，我们将在7个工作日内将退款退回您的原支付账户。

联系我们

如有任何疑问或需要进一步协助，请通过以下方式与我们联系：

• 邮箱： [email protected]
• 电话： +44 7421 797375
• 工作时间： 周一至周五 9:00 – 18:00 GMT

Refund and Cancellation Policy

Thank you for choosing our services! To ensure transparency and protect your rights, we’ve outlined the following refund and payment policy:

Free Trial Period

• We offer a 7-day free trial period, allowing you to fully explore and experience our product.
• If you do not wish to continue after the trial, please cancel your subscription before the trial ends to avoid charges. Otherwise, fees will apply based on the actual usage period.

Refund and Payment Rules

1. Charges After the Free Trial:
   • Once the 7-day trial period ends, your subscription will be automatically extended, and charges will be applied based on the number of days used.
   • Calculation: The subscription cost will be prorated based on the monthly (or applicable) rate divided by the total number of days in the billing period, multiplied by the actual usage days.
2. Refund Policy:
   • If you experience technical issues or are unable to use the service, you may request a refund within 7 days of purchase.
   • For subscriptions beyond the trial period, refunds will only cover the unused portion of your payment, after deducting fees for the days already used. Refunds will be processed within 7 business days.

Non-Refundable Situations

Refunds will not be granted in the following cases:

• The subscription period has exceeded half of the total billing cycle.
• Refund requests due to personal reasons (e.g., mistaken purchase, failure to cancel).
• Violation of the terms of service, including misuse or abuse of the product.

Refund Process

1. Send your refund request to [email protected], including the following details:
   • Order number
   • Reason for refund
   • Relevant evidence (e.g., screenshots of service issues)
2. Our customer service team will review your request and respond within 3 business days.
3. Once approved, refunds will be issued to your original payment method within 7 business days.

Contact Us

If you have any questions or require assistance, please feel free to contact us:

• Email: [email protected]
• Phone: +44 7421 797375
• Business Hours: Monday to Friday, 9:00 AM – 6:00 PM GMT